Red Letter 9 values its customers and respects their privacy. We collect customer
information in an effort to improve your shopping experience and to communicate
with you about our products, services, contests, and promotions. Red Letter 9 recognizes
that it must maintain and use customer information responsibly. We do not sell or
rent the information you provide to us online to third parties.
This policy describes the personal information we collect about you, why we collect
it, how we use it. Our policy also describes the choices you can make about how
we collect and use your information. If you have any questions about our privacy
policy, click here to contact
Red Letter 9 Customer Service via email or write us at RedLetter9.com Customer Services,
2910 Kerry Forrest Parkway D4, Tallahassee, FL 32309.
If our information practices change in the future, we will let you know by posting
the policy changes on our Web site or by communicating directly with you. We will
notify you of any such change before we use your information in a manner not previously
disclosed in our privacy policy. You will have the opportunity at that time to opt
out of any new use of your information.
What kind of information does RedLetter9.com collect?
We collect information (such as your name, email address, mailing address, and phone
and credit card numbers) that you provide when you place an order, save your information
with us or participate in a contest, promotion or survey. We also maintain a record
of your product interests and your purchases online. We may acquire customer names,
email addresses and mailing addresses for select mailings from third parties.
How does RedLetter9.com use my information?
When you make an online purchase from RedLetter9.com, we use your information to
process your order. We will also send you emails to confirm your order, and we may
need to contact you via phone, postal mail or email if we have other questions regarding
your order. In addition, you will be automatically signed up to receive email updates
about our products, services, contests, and promotions.
When you save your information with RedLetter9.com, you will also be automatically
signed up to receive email updates. If you participate in a contest or promotion
(online or over the phone, or at one of our retail stores), you may choose to receive
email updates about our products, services, contests, and promotions.
If at any time you would like us to remove you from our email or postal mailing
lists, feel free to contact RedLetter9.com customer service via
email. Please be sure to include your email address, full name and password.
Please note that it may up to six to eight weeks to remove your from our list.
From time to time, we may also send you emails to help us learn more about your
shopping preferences. In addition, we may use information about your product interests
and purchases to help us improve our site design and your shopping experience. If
you make a purchase online or over the phone, we may also send you notices about
our products, services, contests and promotions through postal mail.
To serve you better, we may combine information you give us online and in our stores
as well as information about your product interests and purchases. In addition,
we may combine information you provide with demographic information that is publicly
available. We use this combined information to enhance and personalize your shopping
experience with us, and to communicate with you by email or postal mail about our
products, services, contests, and promotions that may be of interest to you. If
you do not want us to use your information as described above, please contact RedLetter9.com
customer service.
Does RedLetter9.com share my information with third parties?
RedLetter9.com does not share your information with any third parties.
How do I access my information? How do I change or delete my information?
To access your information online, sign in to redletter9.com using your e-mail address
and password, and click "your account" in the top menu. Choose the appropriate
section to review, edit, or delete your personal information. Please note that any
requests to change the frequency that we send email updates to you may take up to
six to eight weeks to be reflected in your account information at RedLetter9.com.
If at any time you would like us to remove you from our email or postal mailing
lists or if you do not want us to use your information to enhance your shopping
experience, feel free to contact RedLetter9.com customer service. Please be sure
to include your email address, full name and password.
How do I remove my information from email, phone, and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you prefer
not to receive information from us, either through email, postal mail or by phone,
please let us know by sending us an email.
Please note that such requests may take up to six to eight weeks to become effective.
Please also note that when you make a purchase, we will send you emails to confirm
your order and may also need to contact you via phone, postal mail or email if we
have other questions regarding your order.
How does Red Letter 9 protect children's privacy?
Like you, we at Red Letter 9 are concerned about the safety of children when they
use the Internet. Consistent with the Children's Online Privacy Protection Act of
1998, we will never knowingly request personally identifiable information from anyone
under the age of 13 without prior verifiable parental consent.
If we become aware that a subscriber is under the age of 13 and has signed up without
prior verifiable parental consent, we will remove his or her personally identifiable
information from our files.
What are cookies? How does Red Letter 9 use cookies on its site?
A cookie is a small data file that Web sites often store on your computer's hard
drive when you visit their sites. A cookie may contain information (such as a unique
user ID), that is used to track the pages of the sites you've visited.
We use cookies in order to improve your shopping experience. When you visit RedLetter9.com,
your cookie helps us keep track of your order as you shop at our site. If you have
saved your information with us, your cookie allows us to recognize you when you
return to our site and provides you with access to your account information. If
you saved your information with or order from us, we also use cookies to monitor
and maintain information about your use of our site. If you have not saved your
information with or ordered from us, we may monitor and maintain information about
your use of our Web site in a manner that does not identify you. In either case,
this information helps us serve you better by improving our site design, as well
as our products, services, contests, and promotions.
We also use cookies to track and maintain the identity of the Web site you visited
immediately prior to ours to further improve our site design and to fulfill contracts
with our business partners. We do not otherwise track any information about your
use of other Web sites.
You can refuse cookies by turning them off in your browser. If you turn off cookies,
though, we will not be able to track your order or enable you to make a purchase
from our site. Nor will we be able to recognize you as a signed up user to allow
you access to your account information.
For our customers using Internet Explorer 6.0
If you are shopping on RedLetter9.com using Internet Explorer 6.0 and are having
difficulty accessing the site, please check your privacy settings in your browser
and set them to "Medium". If you do not wish to change your privacy settings to
"Medium" and you are currently using the "Medium High" or "High" settings, you may
choose to override your current cookie handling practices for individual sites that
you specify.
To enable cookies on your browser:
- AOL 5.0:
Select "Preferences"
Click on "WWW"
Select the "Security" tab
Click on "Custom Level"
Scroll down to "Cookies"
Select "Enable"
- Netscape Navigator / Communicator:
Select "Preferences" from the "Edit" menu
Select "Advanced" from the left-hand menu
Select "Accept All Cookies"
Click "OK"
- Internet Explorer 5.0 for PC:
Select "Internet Options" from the "Tools" menu
Click the "Security" tab
Click "Custom Level" at the bottom of the window
Scroll down to "Cookies"
Select "Always accept cookies"
Click "OK"
- Internet Explorer 5.0 for Mac:
Select "Preferences" from the "Edit" menu
Select "Receiving Files"
Select the option "Never ask" under "When receiving cookies"
Click "OK"
- Internet Explorer 6.0 for PC:
To change your privacy settings to "Medium":
Select "Internet Options" from the "Tools" Menu.
Click the "Privacy" Tab.
Set the Privacy Slider to "Medium."
Click "OK."
To override your current cookie handling practices for individual sites:
Select "Internet Options" from the "Tools" Menu.
Click on the "Edit" button in the "Override cookie handling for individual websites"
section.
This will open the "Per Site Privacy Actions" dialogue box.
Type "www.redletter9.com" in the "Address of Website" box.
Click the "Allow" button. Click the "OK" button, then close the "Per Site Privacy
Actions" dialogue box.
Click the "OK" button to close the "Internet Options" dialogue box and apply your
changes.
What about links to other Web sites and services?
RedLetter9.com may contain links to other sites that are not under our control.
These Web sites have their own policies regarding privacy, which you should review
before visiting them. We have no responsibility for linked Web sites and provide
these links solely for the convenience and information of our visitors.
If you have any questions about our privacy policy, you can contact Red Letter 9
customer service via
email
or write us at RedLetter9.com Customer Services, 2910 Kerry Forrest Parkway D4,
Tallahassee, FL 32309.